Returns and Exchanges Policy
At Apteeshirt, we aim to ensure your satisfaction with every order. We process and ship most orders within 2–3 days after payment completion. Once shipped, you’ll receive a tracking number to monitor the progress of your package.
If you’ve received a defective product, please consult our limited product warranty for assistance.
Rules for All Our Products
We accept returns or exchanges within 30 days of your purchase (based on the date on your receipt). Returns or exchanges are not allowed after 30 days from the delivery date.
For returns or exchanges due to a change of mind, the following conditions must be met:
- The item must be in its original condition, unopened, unused, unmarked, and undamaged.
- Items sold as part of a set or multi-item pack must be returned as a complete set.
- This policy does not apply to items explicitly marked as non-returnable or non-exchangeable.
- For online orders, shipping costs for returning the product are the responsibility of [email protected].
Please note, your rights under applicable consumer law are in addition to this return and exchange policy.
All products should be returned to Apteeshirt in their original condition. Charges may apply for wear and tear or damage caused by misuse, improper assembly, missing parts, or accidents.
If the return or exchange is due to a product quality issue, Apteeshirt will cover return shipping costs and restocking fees.
For returns or exchanges made for personal reasons, return shipping fees will be your responsibility. Apteeshirt has sole discretion to determine the product’s condition and whether it meets the requirements of our return policy.
Procedure for Returns or Exchanges
To initiate a return or exchange, please contact Apteeshirt at [email protected]. We aim to respond promptly.
If your request does not meet the above terms, Apteeshirt will not authorize the return or exchange. Unauthorized returns will not be refunded, and Apteeshirt will not be responsible for any loss of goods.
For approved returns or exchanges, Apteeshirt will send you a prepaid return label. Please follow the instructions carefully and return the product in its original condition with all packing materials, manuals, accessories, and any complimentary gifts received.
Once we receive your return or exchange, we will notify you via email. Your item will be inspected, and we will inform you if your request has been approved or denied. Decisions are made solely at Apteeshirt‘s discretion based on the returned item’s condition and the policies of Apteeshirt.
If approved, your exchange will be processed, or your refund will be issued within 1–3 business days. Refunds will be issued to your original payment method and may take 5–7 business days to appear in your account.
Late or Missing Refunds
Refunds typically take some time to process before appearing in your account. If you have not received your refund after a few days:
- Allow extra time for processing.
- Contact your bank or credit card company to inquire about the status.
If your bank or credit card provider cannot confirm the refund, please reach out to us at [email protected], and we will assist you within 1–2 business days.
For any additional questions or assistance regarding returns or exchanges, feel free to contact us at [email protected]. We’re here to help!